Shipping & Returns
United States - Free Shipping
FREE SHIPPING on all orders within the United States by USPS First Class Mail.
We also offer the Priority USPS Mail option at an additional cost that is estimated at check out -- based on weight & destination.
Orders are usually fulfilled the same day or within one business day that orders are received.
USPS FIRST CLASS MAIL This is the standard/default shipping option, which takes approximately 3-6 business mail days from the shipping date, depending on your location.
USPS PRIORITY SHIPPING You have the option to purchase Priority Shipping at check out. USPS Priority Mail takes 2-4 business mail days, from the shipping date, depending on your location. For example, if an order is shipped from our facility on a Monday then the package would typically arrive Wednesday: Day 2, Thursday: Day 3 or Friday: Day 4.
Please note that USPS is closed on Sundays and some holidays.
As soon as your order ships you will receive a confirmation email with the USPS Tracking Number.
SHIPPING BILLED AT COST. We ship via USPS or UPS and will provide a tracking number once your order is shipped.
Please note since COVID, international mail is experiencing some delays so orders may take anywhere from 2-5 weeks. Please note that orders $100 or more typically take more time to go through Canadian customs and may require taxes. Customs and Taxes are not related to our shop so please keep this in mind when ordering. Please see more details about Customs on this page.
SHIPPING BILLED AT COST.
Currently shipping to the United Kingdom (England, Ireland, Scotland, Wales), France, Australia & New Zealand via USPS. International shipping typically takes 3-5 weeks. Please see details about Customs on this page.
Currency - USD
All orders are charged in USD, regardless of where the products are shipped to.
When ordering from WESTCOASTMINT.COM you are considered the importer of record and therefore, you must comply with all the laws and regulations of the country in which you are receiving the goods.
Customs policies vary widely from country to country. You may be subject to import duties and taxes which are assessed and levied when the shipment reaches your country. You may also be assessed customs clearance or other fees for which you will be responsible.
These charges are beyond our control and cannot be determined by us in advance.
For further information, contact the local customs office in your country.
Additionally, customs forms for international shipments require us to list the value and nature of the goods being shipped. Please be aware that all international shipments are subject to opening and inspection by customs authorities.
West Coast Mint does not warrant or guarantee that any shipment leaving the United States will arrive in a timely manner to any country. If a shipment is not allowed into your country for any reason and is returned to us, we will credit you for the products; however, we cannot credit you for the Shipping & Handling cost as we in turn do not get reimbursed for this either.
Customs Fees and Guidelines
Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the importation of our products.
If the package is seized by Customs for any reason and is returned to us, we will issue you a refund. If Customs does not return any seized packages we would not be able to issue a refund.
We will gladly refund you for product returned within 30 days from the date of purchase, provided the product has not been opened and the protection wrap is in place. The cost of any international shipping fees are not included in refunds.
If you opened the product(s) and are not happy with them please contact us and we will do everything we can to make things right.
Please contact us for returns: email@example.com
Refund Process: Easy as 1-2-3
1) Pre-Paid Label
We will email a pre-paid USPS Label so that the package can be returned to our fulfillment center.
2) Prepare Your Return & Drop Off
Customer can use the same box/bubble mailer that the order was originally shipped in. Please remove or cover any previous labelling. Attach the pre-paid return label to the package. We recommend using clear packing tape to completely cover the printed label so that it does not tear during transit.
Drop the package off at any USPS location or anywhere that has a USPS pick up. For example, UPS Store, Postal Annex, etc.
Once we receive the returned item(s) we will refund the cost of the products to the original credit card used to make the purchase.
Final Sale Items
Probiotics: unfortunately, we can not refund probiotics because once they leave our facility we have no way of confirming that they were stored in a proper way to ensure its efficacy.
Bath products: body/skin brush, deodorant, soaps & shower puff. Due to the personal nature of these products and for the health & safety of our customers we are unable to accept these items for return. Thank you for understanding.